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Advanced Telephony & Call Centre Solutions to Elevate Customer Communication

We design, deploy, and manage scalable communication platforms that enhance customer interactions, streamline workflows, and drive business growth.

At Cresta IT, we deliver more than a phone system; we deliver the backbone of your customer experience.

 

In a world where every interaction matters, a reliable and feature-rich communication system is non-negotiable. We specialize in transforming outdated telephony into modern, agile platforms. Our focus is on building integrated call centre and business phone solutions that not only provide crystal-clear voice quality but also offer advanced features like intelligent call routing, detailed analytics, and seamless CRM integration. We empower your teams to communicate more effectively, ensuring every customer call is a positive reflection of your brand.

Call handling

What We Offer

Elevate your business's image and competitive edge with a premium inbound 13, 1300, or 1800 number. This single contact point offers seamless geo-routing and call queuing capabilities, enhancing your customer experience.

13/1300/1800 Provisioning

Implement flexible and cost-effective cloud-based phone systems that allow your team to connect from anywhere, on any device, with advanced call management features.

 

Cloud PBX & VoIP Solutions

We architect and deploy complete call centre solutions, including Interactive Voice Response (IVR), Automatic Call Distribution (ACD), skills-based routing, and call queuing systems.

End-to-End Call Centre Design

Seamlessly integrate your telephony with other business-critical tools like Microsoft Teams, Salesforce, and other CRMs to create a single, unified communication and data platform

Unified Communications Integration

We source, configure, and install all necessary hardware, including IP desk phones, conference systems, and professional-grade headsets for your team.

Hardware Provisioning & Configuration

Gain valuable insights into your call operations with comprehensive dashboards and reports on call volume, wait times, agent performance, and customer satisfaction.

Performance Analytics & Reporting

call-centre setup

Why Choose Us for Telephony & Call Centre Setup?

  • Deep Telephony Expertise

  • Custom-Built for Your Needs

  • Focus on Reliability & Uptime

  • Scalable Architecture

  • Commitment to Superior CX

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